Do you have any questions about ordering on Sellwindow.com? Here are the answers. We have put together 10 of the most frequent questions asked by the users. These questions covers each step of the process from placing an order to shipping, tracking, exchanges & refunds, warranty policy, our warehouse locations and customer service along with detailed answers to help you get best shopping experience :
1. How come the price of an item fell right after I placed my order?
At Sellwindow, we work hard to ensure that we can offer our customers high quality cool gadgets online at the lowest possible price. If you ever purchase a product from sellwindow and you found that the price of product has dropped within 48 hours (2 days) of paying the order, we will refund the difference amount- no questions asked.
Steps You Need to Do In That Case:
1. Simply contact our Customer Service team at our Support Center with the details.
2. Mention them your order id.
3. You will get an ticket no. and It will be credited within 24-48 hours.
Kindly note that our 72-hour Price Protection Program does not apply to Flash Deal products.So please check before contacting support whether it is flash deal product or other one.
2. How do I know whether my order can get free shipping or not?
We provide Free Shipping on all products. We have two other shipping options for every product which are paid methods, You can choose one from that too according to your priority.
3. How do I cancel my order?
You can cancel any order that has not yet been shipped. You can do this under “My Orders” section in your account. There you can find the option to cancel the order. You can also checkout the detailed instructions on how to cancel your order on Sellwindow.
4. Will I need to pay extra tax?
You won’t need to pay taxes if your product is shipping within USA. But as we deliver some cool gadgets that are not available in USA and are sourced to our International Warehouses then Customs may apply.
5. Why is my delivery taking so long?
If the delivery of your product is taking longer than 48 business days after the shipment, then please consult our Customer Support Service. Just mention them your order id and they will respond to you as soon as possible.
6. What should I do if there are items missing in my package?
When your parcel has arrived, make sure to carefully check its contents before signing for the package. Also check that package is not tempered from outside. After checking if you discover that item is missing, please follow our warranty process step by step in order to avoid delays.
First, contact our Support team with your order number and the product code (SKU number). Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
7. How do I find the Support Center?
You can find the Sellwindow Support Center at the bottom-right footer corner of the Sellwindow.com. To enter the Support Center, you do not need to log into your account first.
8. I’ve written to Customer Service but they have not replied me.
We understand that your questions are urgent and our Customer Service always try to reply to all inquiries within 24 hours. In case you do not receive a reply from support after 24 hours, please accept our deep apologies and re-submit your inquiry.
9. What payment methods does Sellwindow support?
Sellwindow mainly supports 2 kinds of secure payment methods presently: Secure Credit Card by Stripe and PayPal.
10. Why need to go to the PO box to check if my package has arrived?
In Case you have not received the package within 24 days of shipment, it may be there at the PO box. If your package was sent through Expedited Shipping, you should contact the courier company to check for further updates.